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  • JOB TYPE: Freelance, Contract Position (no agencies/C2C – see notes below)
  • LOCATION: Remote – United States only
  • HOURLY RANGE: Our client is looking to pay $100 – $120/hr
  • ESTIMATED DURATION: 40hr/week – Long-term

THE OPPORTUNITY

What you’ll be working on

On our client’s fast-growing Content Strategy team, they’re seeking a Content Strategy Lead to help your cross-functional partners determine the right message to serve up via the right channel, at the right time. A typical day for you may look like diving into competitive research. Or putting together a content model so your designer has a “blueprint” to work with. Or maybe you’ll lean into a content matrix, so your team has a source of truth for all the messaging that exists across the product experience.

An ideal candidate is not only a strategic thinker, but also a sought-after collaborator, strong, detail-oriented UX writer who works well in entrepreneurial environments. If you’ve ever been called “tenacious” or a “UX evangelist,” that’s a plus: They’re a small team in a big org, and you’ll be relied on to consistently, persuasively advocate for best-in-class messaging on behalf of their customers.

What you’ll do:

  • Execute on deliverables like competitive research, content audits, content models, and content matrices
  • Write clear, compelling messaging and drive the strategy for new feature development
  • Ensure consistent messaging across platforms (app, mobile web, desktop)
  • Carry the brand voice through multiple channels, while driving product-specific tone and style standards
  • Work cross-functionally with product designers (UX/UI), product managers, engineers, and marketers, working collaboratively to make the customer journey as user-friendly as possible
  • Demonstrate a strong understanding of how customers interact with their product, and use data to determine how to solve customer problems — and make their messaging even more compelling

Desired skills & experience:

  • A bachelor’s degree in English, journalism, library science, communications, marketing, or a related field
  • 5+ years of professional content strategy or copywriting experience
  • A portfolio that demonstrates strong writing and conversation-mapping skills, as well as a deep understanding of how to identify user problems
  • Experience driving content strategy deliverables, such as content audits, inventories, and matrices
  • A collaborative work style and the ability to think holistically—understanding how design and content strategy work together to provide customers with a consistent end-to-end message
  • Strong multi-tasking, time-management, leadership, and organizational skills
  • A motivated, self-starter attitude with demonstrated ability to push independent and team projects to completion

Note: Please be able to provide 2-3+ examples and samples of your content writing work or a portfolio. They are looking for examples that demonstrate your content strategy and thinking process.

To apply for this job please visit boards.greenhouse.io.